Return & Exchange Policy

At NextWear, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and exchange process.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• The request must be submitted within 7 days of receiving your order.

• The item must be unused, unwashed, unworn, and in its original condition.

• All original tags, labels, and packaging must be intact.

• A valid order number or proof of purchase is required.

Size Exchange

If the size you ordered doesn't fit, you may request a size exchange (subject to stock availability).

Please note:

• Size exchanges are available for the same product and color only.

• If the requested size is unavailable, our customer support team will assist you with the available options.

Return Conditions

Returns are accepted if:

• You received the wrong product.

• You received the wrong size.

• The item is damaged or defective upon arrival.

• The product delivered is different from what you ordered.

Products that do not meet the eligibility requirements may not qualify for a return.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that have been worn, washed, altered, or damaged after delivery.

• Products without original tags or packaging.

• Clearance, final sale, or promotional items (unless damaged or incorrectly delivered).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

To help us process your request quickly, please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging (if applicable)

Refund Policy

If your return is approved:

• Refunds will be processed after the returned product passes our quality inspection.

• Refunds will be issued through the original payment method where applicable.

• For Cash on Delivery (COD) orders, the refund process will be communicated by our customer support team.

• Processing times may vary depending on the payment method and bank policies.

Exchange Process

1. Contact our customer support within 7 days of receiving your order.

2. Share your order number and reason for the exchange.

3. Follow the return instructions provided by our support team.

4. Once the returned item passes inspection, your replacement item will be dispatched.

Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective product), NextWear will bear the return shipping cost.

• If the return is requested for personal reasons (such as ordering the wrong size or changing your mind), the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will follow the standard return or exchange process.

Need Help?

If you have any questions regarding returns or exchanges, our customer support team is always ready to assist you through our Contact Us page, WhatsApp, or email.

Thank you for choosing NextWear. We appreciate your trust and are committed to providing premium products with reliable customer service.